{{ page.title }}

{{ page.description }}

Introduction

Brightcove allows you to select a folder on the popular cloud storage platform Dropbox that we will automatically ingest videos from. Brightcove will monitor the folder, checking it about every 10 minutes, and automatically ingest new videos it finds using your default ingest profile.

A watched folder allows you to have users who can upload videos without having to go to Studio, and even if they don't have access to Studio. This is ideal if you need a UGC (user-generated content) solution.

 

Requirements

Setting Up Dropbox

  1. Login to Video Cloud Studio.
  2. In the left navigation, click Integrations.

    integrations module

  3. Click Dropbox.
  4. There are two ways to connect your Dropbox account with the integrations module:
      1. Click Connect account.

      connect account 1

      2. Click Connect account.

      connect account 2

  5. A dialog opens asking if you trust this developer. Click Continue.
  6. Another dialog opens requesting permission to access your Dropbox account, click Allow.

    dialog

  7. Select the folder or folders where the videos you want to work on are located. Click Choose.

    choose folder

  8. Configure your metadata settings and Click Connect folders.

  9. The files are now synchronized with the Media module in inactive status. For more information about the behavior of the videos in the Media module, see Getting Started with the Media Module.

    folder connected

    • How videos are shown in the media module:

      videos in media module

Notes and limitations

Disconnecting a folder

If you wish to disconnect the folder, follow the steps below.

  1. Go to the Integrations module and click on Dropbox.
  2. Click on the email address of the connection creator:
    Click on Email Address
    Click on Email Address
  3. The connected folder will appear - click on the three dots to the right of it and select Disconnect folder:
    Disconnect Folder
    Disconnect Folder

Disconnecting an account

To disconnect your Dropbox account, follow the steps below.

  1. First disconnect the folder using the instructions in the previous section. Disconnecting the account will fail unless the folder is disconnected first.
  2. Go to the Integrations module and click on Dropbox.
  3. Click on the three dots to right of the email address of the user who connected the account and select Disconnect account:
    Disconnect the Account
    Disconnect the Account

Create shared folder in a team account

Creating a shared folder in a Dropbox team account can be somewhat tricky, as the option may not appear when you try to create a new folder. If that happens, follow the steps below.

  1. Login to your Dropbox team account and click Create.
  2. If you do not see the option to create a Shared Folder, click Shared in the left menu:
    Shared Menu Item
    Shared Menu Item
  3. In the new screen that opens, you will see a button to create a shared folder:
    Create Shared Folder
    Create Shared Folder
  4. After you create the folder, share it with any team members who will need to add videos to be ingested by Brightcove.

Troubleshooting

If you encounter any of the next issues, please follow the corresponding troubleshooting process:

Unauthorized

This error is likely due to the third-party connection from your Dropbox account being removed; please try the next process:

  1. Click 'Click here to reconnect.'
  2. Grant permission to access your Dropbox account.
  3. The error message should disappear in approximately five minutes.

Folder not found

This is likely caused by the folder being deleted; please try one of these options: