Running a Network Path Trace

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Brightcove Player
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Player Developer
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General Info
Type
Support Doc
In this topic, you will learn how to display the network route between your computer and a website's servers. This will help you determine internet connection problems, including packet loss and latency.

Overview

The traceroute diagnostic tool tracks the path from your computer to the website in question. The tool sends a sequence of packets across the network and receives responses from each router in the path. By doing this, it determines if there are any problems along the path.

When working with support, you may be asked to provide them the information from tracing the network path to the website in question.

Tracing from macOS or Linux

Follow these steps to run a network path trace:

  1. Open a window for the Terminal app.
  2. Enter the following command with the website in question.
    traceroute your_domain.com

    If you know that your network uses Internet Protocol version 6 (IPv6), then enter the following command:

    traceroute6 your_domain.com
  3. You should see the traffic path taken to your site. It will build as responses are received from the routers along the way. The first line represents your router. The next line is from your ISP, and it continues until the packets reach your website. Your output should look similar to this:
    traceroute output
  4. Don't worry about understanding the output. From your Terminal window, select Edit > Select All. Then, copy the output to your clipboard.
  5. Paste the output to an email and send it to the appropriate support personnel.

Tracing from Windows

Follow these steps to run a network path trace:

  1. Open the Start menu and select Run.
  2. Type cmd and select OK.
  3. This will open the command prompt. Enter the following command with the website in question.
    tracert your_domain.com

    If you know that your network uses Internet Protocol version 6 (IPv6), then enter the following command:

    tracert -6 your_domain.com
  4. You should see the traffic path taken to your site. It will build as responses are received from the routers along the way. The first line represents your router. The next line is from your ISP, and it continues until the packets reach your website.
  5. Don't worry about understanding the output. Copy the output to your clipboard.
  6. Paste the output to an email and send it to the appropriate support personnel.