Supported Devices for HTML5 Players

Video CloudAllExpress I, Express II, Express III, Professional, Enterprise

This document lists the Apple and Android operating systems currently supported by Video Cloud for playing videos in HTML5 Smart Players.

All Video Cloud players run in Flash mode on any device or machine that has Flash Player version 10.1 + installed. Brightcove smart players can show your videos on devices that do not support the Flash player, or do not have the Flash player installed. All players are smart players if HTML5 delivery is enabled, but some functionality may not be present in the HTML5 player. For more on using Video Cloud smart players and their current capabilities, see Delivering Video with HTML5 and Smart Players.

Video Cloud HTML5 players are supported on Apple and Android mobile devices only. Brightcove has tested our HTML5 players on the Apple and Android operating systems noted in this article, and supports only the operating systems in the Supported Apple OS versions and the Supported Android OS versions tables. In addition, Brightcove has tested the HTML5 players in the native browsers of the Apple and Android operating systems and has not tested those OSes with any third party browser installed on those devices. Although Video Cloud videos might play well in HTML5 players for mobile operating systems not listed here, and in third-party browsers, we have not tested the HTML5 players in those environments, and therefore do not support them.

Support is defined in terms of the [major version].[minor version].[minor revision] of an OS (for example: iOS 5.1.1). There are two levels of support

  • Active: Brightcove will test and fix bugs on these OS versions.
  • Passive: Brightcove will test on these OS versions, but bug fixes will be handled on a case by case basis.

Generally, Brightcove provides active support for the versions of the OS that are used by 80% of the user base, and passive support for other versions used by at least 5% of the user base. Only the latest minor revision of a version is supported.

Supported Apple OS versions

Brightcove tests and provides active support for Video Cloud HTML5 players in the native Safari browser for the following iOS operating systems:

  • 9.0
  • 8.0
  • 7.0

Supported Android OS versions

Brightcove provides active support for HTML5 players on the following Android versions:

  • 6.0
  • 5.0
  • 4.4
  • 4.3
  • 4.2
  • 4.1
  • 4.0
  • 2.3 (passive support)

The Video Cloud HTML5 players rely on HTML5 support from the devices' native operating systems and browsers. Just as desktop operating systems and browser behavior varies, so does mobile browser support. For these reasons every feature of the HTML5 player might not work for one device or version as it does for another. See the Issues with supported Apple devices and Issues with supported Android devices sections of our Known Issues article for specific variations to HTML5 player behavior.

Note that Video Cloud videos will play in HTML5 players only if Flash is not installed on Android devices. If the Flash player is installed on an Android device, Video Cloud smart players assign the videos to play in Flash mode, and HTML 5 player support issues do not apply.

Using the HTML5 Player Support Test page

You can test any mobile device to see if it supports Video Cloud HTML5 players by navigating to the HTML5 Player Support Test page. Follow the instructions on the page to determine HTML5 player compatibility for your device and to troubleshoot issues with that device's ability to play videos in an HTML5 player.