Downloading Videos from a Portal Experience

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Create a Portal Experience

In this topic you will learn how to provide the ability for viewers to download specific videos from a portal experience. If you want to provide a download link for all videos, see the Configuring Custom Settings documentation.


Gallery portal experiences can be configured to display a download link allowing viewers to download video content. Sites can be configured to provide a download link for all videos or specific videos based upon a custom field value. When a video is downloadable, a download link will appear next to the video. The highest quality MP4 rendition available is downloaded.

Note: The video must have at least one MP4 rendition available.

Note: Video downloads are not supported on iOS devices.

Note: YouTube videos can't be downloaded.

To provide a download link for all videos, see the Customizing the Video Settings for a Portal Experience documentation. To add download video support to a portal experience, you need to perform the following steps:

  1. Create a custom field to indicate downloadable content
  2. Tag video content that can be downloaded
  3. Configure a portal experience to allow downloads

Creating a custom field to indicate downloadable content

Videos that can be downloaded are indicated by setting the value of a custom field. Start by creating a custom field in your account that will be used to indicate that a video can be downloaded.

  1. Login to Video Cloud Studio.
  2. In the navigation header, click ADMIN and then Video Fields. Note that you must be an account administrator to access to the ADMIN menu.

    Note: The Custom Fields interface is Flash-based and your browser must allow Flash for the UI to appear. If you are seeing a blank page, make sure Flash is installed, enabled, up-to-date and not being blocked by any extensions such as ad blockers. See these links to enable Flash for Chrome and Safari browsers.

  3. Click Add Custom Fields.
  4. Create a new custom field that will be used to indicate whether a video can be downloaded or not. The name and value assigned do not matter. In the example below, a new custom field downloadable is being created. The Type is set to List, with 2 values, true and false. Videos that can be downloaded will have this value set to true as part of the video properties.
  5. Click Save Changes and then Save.

Tag video content that can be downloaded

Any video that can be downloaded should have a value assigned to the custom field that was created.

  1. Open the Media module.
  2. To mark a video as downloadable, click on the video name to open the video properties.
  3. Locate the Custom Fields section and click Edit.
  4. Set the value of custom field as appropriate. In this example, the value of Downloadable is set to true.
  5. Click Save.
  6. Edit the video properties for any additional videos as required.

Configuring a portal experience to allow downloads

To configure a portal experience to allow video downloads, follow these steps.

  1. Open the Gallery module.
  2. Locate your experience and click Edit.
  3. Click the Site Settings icon and then Video.
  4. To indicate that videos to be downloaded are based upon a custom field, select the Provide a download link based on a custom field value option.
  5. Enter the custom field name and the value that were created earlier. In this example, the custom field created was named downloadable and the value was set to true for videos that can be downloaded.
  6. Click Done and then republish the experience.
  7. Confirm that a Download Video link appears with the video(s).