Brightcove Player System Requirements

Product(s)
Video Cloud
Brightcove Player
Role(s)
Studio User
Player Developer
Topic(s)
System Requirements

This topic provides information on what platforms and browsers are supported for the Brightcove Player.

Browser Versions Notes
Internet Explorer (Win) 11
  • IE 11 on Windows 8.1+ uses HTML-based HLS and DASH (leveraging MSE)
  • IE 11 on Windows < 8.1 uses Flash for HLS (will fall back to MP4 if Flash disabled) and Silverlight for DASH
  • IE's Compatibility mode is not supported
  • IE's Enterprise mode is not supported
  • As of July 1, 2018, the Brightcove Player will no longer support all versions of Microsoft Internet Explorer prior to version 11, including IE 8, 9, and 10. Versions of the Brightcove Player released before July 1 may continue to work on IE 10 and below, but Brightcove will no longer test on any of those browsers or consider bug fixes specific to those versions.
  • The Windows 10N/10KN editions come without Windows Media Player and related technologies pre-installed. To play video, you can install Microsoft's Media feature pack.
Microsoft Edge Latest The Windows 10N/10KN editions come without Windows Media Player and related technologies pre-installed. To play video, you can install Microsoft's Media feature pack.
Chrome Desktop (Win, Mac) Latest  
Firefox Desktop (Win, Mac) Latest  
Safari Desktop (Mac) 9+  
Safari Mobile (iOS) 9+  
Chrome Mobile (iOS) Latest Please consult Brightcove's IMA or other 3rd-party docs for plugin compatibility.
Chrome Mobile (Android) Latest Google no longer supports Android 4.x and older with the Chrome browser.
IE Windows 8 Tablet 11  
Chrome OS 33+  

 

Notes:

  • Only real machines are supported. While we expect that the player will generally work on virtual machines and Hosted Virtual Desktop (HVD), we do not test on these and do not support them.
  • Wherever Flash Player is needed, the latest version is required.
  • The “Stock” browser found on earlier versions of Android (often with an icon named “Internet”) has a number of unworkable issues with video playback and is not recommended.
  • Brightcove Player is known to fail when Prototype.js v1.6 is present and may work where v1.7 is present. Brightcove Player does not support any usage in a shared environment with any version of Prototype.js.