Media Module

How do I assign playlists to my players?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
Currently, Playlists can only be added to non-single video player templates as our single video player templates do not support Playlists.

To assign a playlist to a player:

1.) Sign into Brightcove Video Cloud 
In the All Players workspace of the Media module, select the player you want to assign a playlist to.

2.) In the action toolbar, click Add Playlists. As an alternative, you can select a player and double-click on it or click the Open button to see the playlists that are already assigned to the player and then click Add Playlists. The Add Playlists dialog opens and displays all of your playlists.

3.) Select the playlists you want to assign to the player. Using Shift-click or Ctrl-click to select more than one playlist. If you have a large number of playlists, they will be displayed on separate pages. You can also use the Search Playlists field to find the playlists you want to add.

4.) Click Save & Close. The playlists are now assigned to the player and are available to be played when the player loads.

We also offer a Quick Video Publish feature, which allows you to quickly obtain the embed code for one of your Videos inside of a single Video Player template. 
Why can't I upload my GoToMeeting (G2M3 Codec) video?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
Unfortunately Brightcove does not support the G2M3 codec. However if you install Microsoft Expressions Encoder Free Edition you can encode those videos to a Brightcove-friendly codec.

Once you install the program use the following settings to re-encode your G2M3 file:

Under the Video tab in the Encoder Presets:

Mode: CBR - 2 pass
Buffer Window: 5
Frame Rate: 30
Key Frame Interval: 2
How long does it take to transcode my video file?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
It is very difficult to determine how long it will take to transcode a video from one format to another.

The codec, format, length, bit rate, and complexity of the source video file all have varying affects on the overall time required to transcode a video. The format you select to encode to also plays a role in the required time.

In order to provide a better level of service for uploads, if you upload a video in the Media Module that needs transcoding, Brightcove maintains two separate queues:
  • The first queue transcodes for single renditions of videos, user-generated content videos, and the lowest bit rate rendition of multi-bitrate videos. Thus, when you upload a file for dynamic delivery, Brightcove transcodes the 480x360 360kbps rendition in this first queue. As soon as this 480x360 360kbps rendition has been processed, the video becomes available in the Media module and can be added to a player. 
  • The higher bit rate renditions are transcoded in a second queue, so that they do not interfere with the higher priority transcoding in the first queue. As the transcoding of the other renditions is completed in the second queue, they too become available to the players in which the video is programmed. 
If you would like to read more about using Multi-bitrate Streaming in the Media Manager, please review our help center documentation here.
Is it possible to edit or change existing tags with Brightcove?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
Identical tags are shared at the global level by all publishers once they are inputted into Brightcove's database. The tags cannot be altered once it's in our database.

Publisher that have issues with case sensitivity generally build logic into their JavaScript by using a String.substring() which returns a substring of a string.
Why are some of my renditions not being created?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
The amount of renditions we encode are based on the bit rate of the source file you have uploaded. If the source file's average bit rate is less than 75% of the requested rendition's bit rate, the rendition will not be created.

For example, if you upload a file with an encoding rate of 750 kbps, Brightcove will create renditions at 360, 512, and 900 kbps, but will not create a 1500 kbps rendition.

To ensure your upload creates all renditions, you will want to either:

1) Ensure that the source file you have created has a bit rate that is at least 75% of each rendition listed in your Transcode Settings.

You can find your Account's Transcode Settings by clicking to 'Account Settings>Transcode Settings' off of the Video Cloud Home Page.

2) If you are a Pro or Enterprise customer, you are able to adjust your Transcode Settings to properly meet the bit rate requirements of your source files.


How do I change the video in my player without changing my video ID?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
There may be a scenario in which you would like to use a specific video asset, however, reference it under an existing Video ID. This helps to avoid re-publishing Players with a new Video ID, or even avoid re-uploading the same video twice.

To change the video asset associated with your Video ID, please take the following steps:

1. Click to the Media Module
2. Select your Video
3. Click 'Edit' and click to the 'Video Files' tab
4. A list of your current renditions are displayed.

If you are looking to keep on of your existing renditions, select the one you would like to keep and copy the Asset ID of that rendition that is listed on the right side of the window

5. Click the 'Change File' button
6. Search for the Video by Asset ID. Or, if you are looking to upload a new Video, click the 'Upload' button to upload a new FLV file
7. Once you have chosen a new video asset, click 'Save Changes'
"This video asset could not be parsed for the necessary meta-data" error message when uploading a video
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
The "This video asset could not be parsed for the necessary meta-data" error message indicates that there is a problem with your FLV file. The necessary information cannot be extracted from your FLV by our servers.

This issue can generally be resolved by re-encoding and re-uploading this video.

Please note that you may need to alter settings in your FLV encoder. Re-encoding with the same settings may result in the same problem.

Although the cause may vary, the issue may be encountered if the tool used to encode your files to FLV has added additional descriptive information (for example: "Author", or a flag for "Last Second"). You may want to avoid injecting custom meta-data into your file when re-encoding.
Why did my video(s) fail to delete in the Media Module?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
When you receive a "Video(s) failed to delete" message, a red exclamation mark icon will appear a few seconds later in the bottom-right of the Media Module. You can click this icon for more information about why you are unable to proceed with deleting your videos.

Clicking the icon will bring up a window that includes an error, as well as a list of the videos you are attempting to delete. Select one of the videos from this window to pull up a list of playlists the video is currently assigned to. Please remember that to successfully delete a video, it must be removed from all playlist instances first.
What is a logo overlay and how do I create one?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
In the video industry, a logo overlay is commonly referred to as a digital on-screen graphic (DOG), bug, or watermark. When a viewer clicks the logo overlay, a new browser window opens at the URL specified when you configure the logo overlay. You can use the Media module to set a logo overlay for any of your videos:

Creating Logo Overlays - Video

You can also use the Brightcove Video Cloud to set a default logo overlay to use for all of the videos in your account:

Creating Logo Overlays - Account

A logo overlay travels with and serves to brand the video. If your video is virally distributed, the logo overlay is distributed with it and provides another way for viewers to find their way back to your site.

We have a guide here to walk you through creating your Logo Overlay file.

Check out some ideas, tips, and examples about how to use logo overlays to promote your brand.
How many characters from a title name or description will display in a Brightcove player?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud
The documented character limits of 60 and 250 characters correspond to the maximum limit for a field that can be stored in our database. The number of characters that will actually display will vary depending on the player template a video is being displayed in, and the characters the field contains.

Each player will display as many characters as will fit in the area allotted to that field in its template.

The specific number of characters that fit will vary depending on the content, since some characters take up more space than others. For example, a field will accommodate more letter I's than letter M's, because the M is wider.

Some larger templates will accommodate far more characters than others, and a particular video can be provisioned to multiple players with different templates.

For these reasons, the character limit in the Description should be considered distinct from what will be visible in a particular published player. Visible characters in a template do not correspond to any fixed value.