Media Module

Why can't I upload my GoToMeeting (G2M3 Codec) video?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

This appears to be a Go To Meeting video file.  Brightcove does not support the Go To Meeting Video as they do not use an industry standard Codec -- instead they use a G2M4 proprietary Codec. However if you install Microsoft Expressions Encoder Free Edition (http://www.microsoft.com/expression/products/Encoder4_Overview.aspx) you can encode those videos to a Brightcove-friendly codec.

Once you install the program use the following settings to re-encode your G2M4 file:

Under the Video tab in the Encoder Presets select the following:

Mode: CBR - 2 pass
Buffer Window: 5
Frame Rate: Source
Key Frame Interval: 2
Size Mode: Source

What is Image Capture? How can I scrub an image in the Media Module?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

Image capture is a tool that you can use to create thumbnail and video still images from frames in your videos. The image capture tool works with both progressive download and streaming assets.

To use the image capture tool:

1. In the Media module, select the video for which you want to create an image.
2. In the Details pane, click the Preview & Capture window.
3. In the Preview window, use the control on the progress bar to scrub to the frame you want to capture, or just let the video play to the frame you want.
4. Optionally, select scale to fit. Use the scale to fit option if your video image does not fill the entire preview window. This adjusts the display of the video preview in the preview dialog to fill the preview screen area, so that the resulting image does not have black borders.
5. Click Capture.
6. Select Video Still, Thumbnail, or both. Optionally, enter names for the image files to be created.
7. Click Save & Close.

Note: Images you capture with the Media module have the same aspect ratio as the source video. Thumbnail images are displayed with a 4:3 aspect ratio, so if you create a thumbnail from a 16:9 video, the thumbnail will display letterboxed.

How do I download my videos?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

You can download any rendition file of your videos delivered by progressive download or universal delivery service from the Video Cloud Media module. To download a video uploaded to the Video Cloud, do the following:

  1. From the Video Cloud Studio Media module, select the video and click Edit in the action toolbar.
  2. Select the Video Files tab.
  3. From the Video Files tab of the video editor, select a rendition to download, then from bottom of the right, copy the link for the Rendition URL.
  4. Paste the rendition URL in a browser and save or download the video from there.

Please note: You can download a copy of an H.264 video you originally uploaded to Video Cloud if, when you uploaded multiple renditions, you selected add H.264 source as rendition. In this case, select the largest rendition with the highest resolution. See Uploading Videos with the Media Module for specifics.

How many characters from a title name or description will display in a Brightcove player?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

The documented character limits of 60 and 250 characters correspond to the maximum limit for a field that can be stored in our database. The number of characters that will actually display will vary depending on the player template a video is being displayed in, and the characters the field contains.

Each player will display as many characters as will fit in the area allotted to that field in its template.

The specific number of characters that fit will vary depending on the content, since some characters take up more space than others. For example, a field will accommodate more letter I's than letter M's, because the M is wider.

Some larger templates will accommodate far more characters than others, and a particular video can be provisioned to multiple players with different templates.

For these reasons, the character limit in the Description should be considered distinct from what will be visible in a particular published player. Visible characters in a template do not correspond to any fixed value.

What is a logo overlay and how do I create one?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

In the video industry, a logo overlay is commonly referred to as a digital on-screen graphic (DOG), bug, or watermark. When a viewer clicks the logo overlay, a new browser window opens at the URL specified when you configure the logo overlay. You can use the Media module to set a logo overlay for any of your videos:

Creating Logo Overlays - Video

You can also use the Brightcove Video Cloud to set a default logo overlay to use for all of the videos in your account:

Creating Logo Overlays - Account

A logo overlay travels with and serves to brand the video. If your video is virally distributed, the logo overlay is distributed with it and provides another way for viewers to find their way back to your site.

We have a guide here to walk you through creating your Logo Overlay file.

Check out some ideas, tips, and examples about how to use logo overlays to promote your brand.

"This video asset could not be parsed for the necessary meta-data" error message when uploading a video
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

The "This video asset could not be parsed for the necessary meta-data" error message indicates that there is a problem with your FLV file. The necessary information cannot be extracted from your FLV by our servers.

This issue can generally be resolved by re-encoding and re-uploading this video.

Please note that you may need to alter settings in your FLV encoder. Re-encoding with the same settings may result in the same problem.

Although the cause may vary, the issue may be encountered if the tool used to encode your files to FLV has added additional descriptive information (for example: "Author", or a flag for "Last Second"). You may want to avoid injecting custom meta-data into your file when re-encoding.

Why did my video(s) fail to delete in the Media Module?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

When you receive a "Video(s) failed to delete" message, a red exclamation mark icon will appear a few seconds later in the bottom-right of the Media Module. You can click this icon for more information about why you are unable to proceed with deleting your videos.

Clicking the icon will bring up a window that includes an error, as well as a list of the videos you are attempting to delete. Select one of the videos from this window to pull up a list of playlists the video is currently assigned to. Please remember that to successfully delete a video, it must be removed from all playlist instances first.

How do I change the video in my player without changing my video ID?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

There may be a scenario in which you would like to use a specific video asset, however, reference it under an existing Video ID. This helps to avoid re-publishing Players with a new Video ID, or even avoid re-uploading the same video twice.
 
To change the video asset associated with your Video ID, please take the following steps:

1. Click to the Media Module
2. Select your Video
3. Click 'Edit' and click to the 'Video Files' tab
4. A list of your current renditions are displayed.

If you are looking to keep on of your existing renditions, select the one you would like to keep and copy the Asset ID of that rendition that is listed on the right side of the window

5. Click the 'Change File' button
6. Search for the Video by Asset ID. Or, if you are looking to upload a new Video, click the 'Upload' button to upload a new FLV file
7. Once you have chosen a new video asset, click 'Save Changes'

Why are some of my renditions not being created?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

The amount of renditions we encode are based on the bit rate of the source file you have uploaded. If the source file's average bit rate is less than 75% of the requested rendition's bit rate, the rendition will not be created.

For example, if you upload a file with an encoding rate of 750 kbps, Brightcove will create renditions at 360, 512, and 900 kbps, but will not create a 1500 kbps rendition.

To ensure your upload creates all renditions, you will want to either:

1) Ensure that the source file you have created has a bit rate that is at least 75% of each rendition listed in your Transcode Settings.

You can find your Account's Transcode Settings by clicking to 'Account Settings>Transcode Settings' off of the Video Cloud Home Page.

2) If you are a Pro or Enterprise customer, you are able to adjust your Transcode Settings to properly meet the bit rate requirements of your source files.

Is it possible to edit or change existing tags with Brightcove?
EDITION: All / CATEGORY: Media Module / PRODUCT: Video Cloud

Identical tags are shared at the global level by all publishers once they are inputted into Brightcove's database. The tags cannot be altered once it's in our database.

Publisher that have issues with case sensitivity generally build logic into their JavaScript by using a String.substring() which returns a substring of a string.