FAQ: Viewing Brightcove Video

What are the system requirements to view Brightcove video?

Viewers should have one of the following browser and Flash versions installed to play Brightcove players:

Why do video clips sometimes stutter or pause during playback?

Video may stutter or pause during playback if your Internet connection is not fast enough or if your computer has an unusually slow processor or little RAM. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. You can check your actual internet bandwidth here.

Why isn't the Brightcove player displaying on a web page?

Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.

Why is the video blocky or pixelated?

Several factors affect video quality including the data rate, the quality of the original footage, and the version of Flash video used to encode. Please contact the publisher directly with issues related to video quality.

How can I share a link to a specific video?

Use the Email Video or Get Link options from the Menu button on the player. You can email the link though Brightcove, or copy the link to your clipboard and paste in an email message or web page. Note: Brightcove publishers have the option of enabling sharing. If the Email Video or Get Link options are  not available, the publisher may not have enabled the sharing options for this player.

What does "Get Code" do?

The Get Code option allows you to copy HTML embed code for a player and paste it into your web page. Like the Email Video and Get Link options, Brightcove publishers have the choice of making the Get Code option available or not.

The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?

The player will display a message that looks like this:

You can click on the message to obtain the latest version of the Flash Player from Adobe.

The player is displaying a message that says "The video you are trying to watch is currently unavailable." Why?

This problem can have a number of causes:

• Network congestion might be causing the player's connection to time out before the video can be delivered.
• The publisher may have created schedule limitations so that the video is not available at this time.
• The video may be subject to geographic limitations so that the video is not available in your location.

The player is not displaying correctly or is displaying the wrong video. How can I fix this?

Your web browser may be displaying cached information. To clear your browser cache for the page you're on, click CTRL + F5 on Windows, or COMMAND + SHIFT + R on Mac OS.